Refund Policy

1. Unused purchased credits within 14 days

Within 14 days of a purchase, you can ask for a refund of the credits from that purchase that you have not used. The refund is the unused share of the price you paid, less the payment processing fee charged on the original order, which the payment provider does not return. For example, if you paid $10 for 200 credits and used 50, the unused 150 credits are worth $7.50, and you receive $7.50 less that fee. Credits that have been used are not refundable.

Free credits, such as those every new account receives, are not purchased and cannot be refunded or exchanged for money. Free credits are used before purchased ones.

2. Sounds that are not delivered

You are not charged for a sound that could not be made: if generation fails and no sound is delivered, its credits are returned to your balance automatically. A regeneration that fails returns its credits the same way.

If a sound is delivered but comes out silent, its credits are used, and you can regenerate it once for free, as shown in the Service. None of this limits your right to a refund.

3. If we end the paid Service

If we discontinue the Service or the sale of credits, we refund the unused prepaid credits on your account in full, with no fee deducted. The same applies wherever the law requires a full refund.

4. How to ask

Write to support@cicaaudio.com from the email of your account, with your order number. We reply within two business days. Approved refunds go back to the original payment method through Polar, normally within 14 days of approval; your bank may take longer to show it.

As Merchant of Record, Polar may also issue refunds under its buyer terms.

Where the law where you live gives you further rights, those rights apply in addition to this policy.